customer advisory
Global Update •
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Welcome to the CMA CGM Group’s eCommerce website

We have decided to temporarily suspend all access to our eCommerce websites to protect our customers.

All communications to and from the CMA CGM Group are secure, including emails, transmitted files and electronic data interchange (EDI).

Maritime and port activities are fully operational.

We are providing alternative and temporary processes for your bookings and are committed to processing them as quickly as possible.


Booking submission

  1. 1 - EDI bookings via Direct EDI and third-party portals
    • If you use a direct EDI connection or a platform such as INTTRA / GT Nexus / CargoSmart, please continue to follow the usual process.
  2. 2 - INTTRA
    • We strongly encourage you to prioritize INTTRA’s web portal or EDI for your booking requests, using your existing with INTTRA account. Visit INTTRA web portal
  3. 3 - Manual booking form
    • If you do not have an existing eCommerce account or for REEFER bookings, you may submit the below booking request form to your local agent. Download Booking Form

VGM submission

To submit your VGM, you can send the VGM form (to be downloaded below) to this email address:

Please strictly adhere to the template format and provide all mandatory information to ensure automated processing.

No confirmation of reception will be sent. In case of issue, the VGM submitter will be contacted by our VGM support team.

Download VGM form

If you need any assistance, please do not hesitate to email or call your usual contact.

You can find the latest updates on the situation on the CMA CGM Group Corporate website.

Visit CMA CGM Corporate website

We thank you for your patience and understanding.