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CMA CGM推出了对数字客户旅程的愿景，并推出了CMA CGM Esolutions

法师


  • CMA CGMeSolutions: a 100% digital eco-system
  • 开发新的功能来数字化客户体验
  • A new sales channel offered to customers of the CMA CGM Group
  • CMA CGM将客户和数字化置于其战略的中心

数字化正在深深改变世界经济并发明新的市场规则。对于企业和个人来说，发展新的业务方式并彼此互动变得至关重要。增长，差异化和性能，数字化的杠杆障碍可以减轻和简化与客户的关系，从而为他们提供完美无瑕，更有效的客户体验。


如今，CMA 188金宝慱网址CGM集团是运输和物流领域的全球领导者，它推出了CMA CGM Esolutions，这是一个完全数字生态系统，包括在线代理机构和其他电子商务渠道，例如电子数据交互（EDI）和应用程序程序计划（API）（API））允许CMA CGM与其客户之间的数字传输相关信息和数据。


CMA CGM客户已经可以使用的新功能系列


CMA CGM集团的大部分预订都是通过其188金宝慱网址电子商务解决方案进行的，其中一半是通过该组的网络平台制成的。借助CMA CGM Esolutions，客户选择CMA CGM运输商品时，有可能体验100％的数字旅程。


几年来，CMA CGM已开发并启动了一套数字解决方案，例如计划研究，报价请求，预订，运输说明，文档，运输仪表板，跟踪。如今，CMA 188金宝慱网址CGM集团通过为客户提供一个新的销售渠道来减轻旅程并允许他们增强生产力并发展业务，从而增强其数字客户体验。


New features are currently available at regional or global level and will be gradually rolled out on the different platforms of the Group's brands:


  • EPRICING：客户实时访问其价格和即时报价
  • 电子书：预订重铸（5个步骤1步），以进行简化，更直观和自动完成的预订
  • 提单的埃比尔：全数字提单
  • eTracking: visualization of customer’s cargo position at sea on a map with updated time of arrival
  • ePayment: freight invoice online payment
  • eCharges: live cost estimation including a D&D simulator

未来几个月将启动更多功能，以进一步改善CMA CGM及其子公司的客户体验：


  • 提供的增值服务，例如保险产品
  • 移动应用程序上的新功能
  • Enhancements and constant updating of existing features

Priority boarding now offered as part of the CMA CGM eSolutions eco-system


As part of its eSolutions, CMA CGM will now offer priority boarding to its customers using its digital platform, allowing them to secure space on board. First offered by CMA CGM from India to Europe, priority boarding will be gradually offered to other countries and carriers within the CMA CGM Group


With a secured space on board for their container, customers will be able to plan more efficiently their supply chain thus enhancing their business and efficiency towards their own customers.


在集团策略的中心数字化，以预测我们的客户需求


CMA CGM集团董事长兼首席执行官RodolpheSaadé将数字化定义为该集团发展的关键战略优先事项。188金宝慱网址


今天，该小组的数字策略依赖于：


  • 该小组的内部专业知识以发展创新
  • Partnerships with other leading Groups and start-ups on key fields: Blockchain, Artificial Intelligence, Internet of Things
  • CMA CGM Ventures，这是一种致力于投资创新技术的公司风险结构。它已经投资了全球15家初创企业（Nyshex，Traxens或Edray）
  • Zebox是由CMA CGM集团发起的国际初创孵化器和加速器188金宝慱网址

With CMA CGM eSolutions, the Group’s clients now have access to all their shipping needs with a single click, making their experience with CMA CGM simpler and more transparent to enhance their business and peace of mind throughout their journey with the CMA CGM Group.