BOOKING DESK

JOB DESCRIPTION

JOB TITLE : BOOKING DESK

DEPARTMENT : CUSTOMER SERVICE

REPORTING TO : CSD & QUALITY MANAGER

JOB SUMMARY

• Responsible for bookings
• Responsible for monitoring actual booking versus allocation
• Responsible for all activities within CMA CGM’s policies and procedures

DUTIES & RESPONSIBILITIES

• Received (by phone, email and e-booking) and inputs booking as required
• Place booking in system and send booking confirmation to customer
• Ensure customer pick-up details are recorded in the system for carrier bookings
• Ensure all dangerous, hazardous and special cargo bookings are completed
• Reserve grade A or special equipment with depot and logistic team
• Solving problems
• Do auto freighting and chase account owner if thing(s) missing
• Promote e-channel to customers including supporting them to register into website
• Handle COD on customer’s request
• Follow up the procedure of compliances, such as, Sudan, Syria, Cuba etc
• Produce release/acceptance instructions for the appropriate depot, terminal or hub and monitors merchant haulage container pick up and terminal delivery
• Actions all Customer Service amendments, queries and complaints received
• Monitoring actual bookings versus allocations on daily basis
• 联系物流团队最后一分钟new bookings, cancellations, amendments and cut-offs
• Liaise with Vessel Co-ordination team on space issues. Obtaining additional space above allocation. Closer to vessel arrival, notifying of cancellations/amendments
• Inform key clients of changes to services as required
• Maximize vessel allocation and ensures space is utilized effectively
• Communicate with customer on forecast space needs and ensure this covered with allocation confirmation by vessel coordinator
• 与客户建立和建立密切的关系并了解关键客户
• Undertake extra duties when requested by your leader

JOB SPECIFICATIONS

Minimum Level of Qualification:

• Minimum Bachelor Degree / University graduated
• Have Experience in logistics, shipping or freight forwarding is preferable

Professional Skills:

• Good command of spoken and written English
• Knowledge shipping / forwarding industry
• Service minded

Personal Qualities:

• Good interpersonal communication
• Assertive and tactful
• Highly motivated, result oriented individual