SALES EXECUTIVE

JOB DESCRIPTION

职位:销售主管

DEPARTMENT : COMMERCIAL, CMA CGM LOGISTICS

REPORTING TO : SALES MANAGER

JOB SUMMARY

Responsible for sales activities and keep good relationship with customers

DUTIES & RESPONSIBILITIES

• Act on action plans produced by Sales Action Planning including understanding contract terms and conditions of the customer
• Regular customer contact by phone, emails, entertainment or visits when appropriate
• Update knowledge of customer’s needs and requirements the business situation, their market/industry information, their buying and sourcing patterns (booking prospects), pricing policies, competitors activities, customer allocation, equipment and logistics etc,
• Provide regular updates on network and service product via product brochures and presentations
• Update customers on company policy and act on conference initiatives when appropriate
• Review customers feedback on service quality
• Register customer complaints in complaints log book and action as and when required with feedback to customer
• Support and assist on issues that arise
• Ensure customer complaints are promptly addressed and corrected by discussion with concerned parties
• Manage all customer interface activities and ensure that they are handled efficiently
• Selling Cargo insurance

JOB SPECIFICATIONS

Minimum Level of Qualification:

• Fresh Graduate or with working experience in shipping/forwarding industry
• Minimum Bachelor Degree / University graduated

Professional Skills:

• Good command of spoken and written English
• Excellent presentation
• Knowledge shipping / forwarding industry

Personal Qualities:

• Good interpersonal communication
• Assertive and tactful
• Highly motivated, result oriented individual